Privacy Policy
Last updated: 6 August 2026
1. Introduction
Officcino ("we", "our", "us") is a premium hot drinks ordering service that lets customers browse our menu, top up a digital wallet, and place orders through WhatsApp and our mobile app. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the service.
By using the Officcino WhatsApp bot or mobile app, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
| What we collect | Why we collect it |
|---|---|
| Phone number | Identifies your account and is how we communicate with you. It is also how we verify it is really you when you ask to delete your account. |
| Display name | Shown in the app and used to address you in messages. Optional. |
| Order history | The drinks you ordered, their options, prices and timestamps — so we can serve your order, let you reorder, and resolve disputes. |
| Wallet balance and transactions | Your prepaid balance and every credit or debit against it, for accounting and dispute resolution. |
| Top-up requests | Where you top up by bank or wallet transfer, the amount and the transfer receipt image you upload, so an operator can verify and credit it. |
| Device push token | Mobile app only. Lets us notify you when your drink is ready. |
| Conversation messages | The messages exchanged with our WhatsApp bot, to run the ordering flow and support you. |
Payment card data: card payments are processed entirely by Stripe. We never store, process, or have access to your card number, bank account details, or any other financial instrument data. Stripe handles that directly, in compliance with PCI DSS.
3. How We Use Your Information
We use your information only to:
- Create and manage your Officcino account.
- Process and fulfil your hot drink orders.
- Manage your wallet balance and process top-ups.
- Send you order confirmations, ready notifications, payment receipts and wallet updates.
- Maintain transaction records for accounting and customer support.
- Improve our menu and overall service quality.
We do not use your data for advertising, profiling, or automated decision-making.
4. Data Storage and Security
- Messages between you and our WhatsApp bot are protected by WhatsApp's end-to-end encryption in transit.
- Payment processing is handled by Stripe, a PCI DSS Level 1 certified processor.
- We apply appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure or destruction.
- Access to customer data is restricted to authorised personnel only.
5. Third-Party Services
We rely on the following providers to operate Officcino:
- WhatsApp (Meta Platforms) — messaging and customer interaction. Subject to WhatsApp's Privacy Policy.
- Stripe — secure payment processing and wallet top-ups. Subject to Stripe's Privacy Policy.
- Twilio — delivers the SMS verification codes used to sign in to the mobile app and to confirm account deletion. Subject to Twilio's Privacy Policy.
- Google Firebase (Firebase Cloud Messaging) — delivers push notifications to the mobile app. Subject to Firebase's Privacy Policy.
We do not share your personal information with any other third parties.
6. Data Sharing
We do not sell, trade, rent or otherwise disclose your personal information to third parties for marketing or any other purpose. We share only the minimum necessary data with the service providers listed above so they can perform their function, and only for that purpose.
7. Data Retention
We keep your account information and order history for as long as your account is active. Transaction records may be retained for up to 2 years for accounting and legal compliance. You may request deletion at any time — see the next section.
8. Deleting Your Account
You can delete your Officcino account yourself, at any time, without installing the app or signing in. You do not need to contact us first.
Delete your account online. Enter your phone number, confirm the code we text you, and your account is deleted immediately.
Delete my accountWhat gets deleted
- Your account profile — name and phone number — on both WhatsApp and the mobile app, if you use both.
- Your order history.
- Your wallet balance and transaction history.
- Your wallet top-up requests, including uploaded transfer receipts.
- Your notification history and any registered push notification tokens.
Once deleted, none of this is reachable or usable by us or by anyone else, and you can no longer sign in. You are free to sign up again later with the same phone number; you will start with a fresh, empty account.
What we keep, and why
We keep a minimal record that a deletion request was made for your phone number, and when. We are required to be able to demonstrate that we honoured your request, and this is the only way to do so once everything else is gone.
Aggregate business figures — such as total revenue for a period — remain accurate and are not reduced by a deletion. These figures are not linked to you and cannot be traced back to you.
Please note
- Deletion is permanent and cannot be undone.
- Any remaining wallet balance is forfeited and is not refunded. If you have a balance you want to use, spend it before deleting. If you believe you are owed a refund, contact us before deleting your account.
If you no longer have access to your registered phone number, email info@smarttechsys.com and we will verify your identity another way and delete the account for you.
9. Your Rights
You have the following rights over your personal data:
- Access — request a copy of the personal data we hold about you.
- Correction — request correction of inaccurate or incomplete data.
- Deletion — delete your account and associated data, either yourself via the deletion page or by contacting us.
- Portability — request your data in a structured, machine-readable format.
- Withdrawal of consent — withdraw consent at any time by ceasing to use the service or contacting us.
To exercise any of these rights, contact us using the details below.
10. Children's Privacy
Officcino is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we will delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect immediately on posting at this URL, and the "last updated" date above will change. We encourage you to review this page periodically.
12. Contact Us
If you have questions, concerns or requests about this policy or your personal data, contact us:
- Email: info@smarttechsys.com
- Phone: +20 10 22505700
- Address: 27 B, Mohammed Al Maqrif, Al Manteqah as Sadesah, Nasr City, Cairo, Egypt